77rr Privacy Policy — Your Data, Protected
At 77rr, protecting the personal information of our players is a core responsibility. This Privacy Policy explains exactly what data we collect, why we collect it, how it is stored and used, and the rights you have over your own information. We are committed to transparency and to handling your data with the highest standards of care.
End-to-End Encryption
All data transmitted between your device and the 77rr platform is protected by industry-standard TLS/SSL encryption. Your personal details and financial information travel securely at all times.
No Data Sold
77rr does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data is used solely to deliver and improve the 77rr service.
You Stay in Control
You have the right to access, correct, or request deletion of your personal data at any time by contacting our support team. We will respond to all valid data requests within 30 days.
Transparent Cookie Use
We use cookies strictly for session management, analytics, and platform performance. We do not deploy third-party advertising trackers or behavioural profiling cookies on the 77rr platform.
AML Compliance
To meet anti-money laundering obligations, 77rr collects and verifies identity documents. This data is handled with strict confidentiality and used only for compliance and fraud prevention purposes.
Direct Contact Always Available
For any privacy-related question, data access request, or concern, you can reach our dedicated privacy support team at [email protected]. We are available 24/7 on Bangladesh Standard Time.
1 Data We Collect
When you register and use the 77rr platform, we collect certain categories of personal information. We collect only the data that is necessary to provide our services, verify your identity, process transactions, and comply with applicable legal and regulatory obligations. The categories of personal data we collect are described in the table below.
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID / passport number, photo ID document | Provided by you at registration or during KYC verification |
| Contact Data | Mobile phone number, email address, city and district (Bangladesh) | Provided by you at registration |
| Financial Data | Mobile wallet number (bKash, Nagad, Rocket, Upay), bank account details, deposit and withdrawal history | Provided by you when adding payment methods or transacting |
| Usage Data | Pages visited, games played, bets placed, session duration, device type, browser type, IP address | Collected automatically via server logs and analytics tools |
| Technical Data | Device identifier, operating system, screen resolution, preferred language setting | Collected automatically when you access the platform |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Generated when you contact our support team |
We do not knowingly collect personal data from individuals under the age of 18. If we discover that a user has provided personal data and is under the minimum age, we will delete the data promptly and close the associated account. If you believe a minor has registered on the 77rr platform, please contact us immediately at [email protected].
Voluntary vs. Required Data: Some data fields are mandatory for account registration and payment processing. Others — such as your city of residence — are optional and used only to improve our service. Mandatory fields are indicated during the registration process. Choosing not to provide mandatory information may limit your ability to use certain features of the platform.
2 How We Use Your Data
77rr processes your personal data only for specific, defined purposes. We do not use your data for any purpose beyond those described in this Privacy Policy without first obtaining your consent or being required to do so by applicable law. The primary purposes for which 77rr processes personal data are as follows:
- Account Management: To create, maintain, and administer your 77rr account, including verifying your identity and eligibility to use the platform.
- Service Delivery: To process deposits and withdrawals in Bangladeshi Taka (৳ BDT), settle bets, credit winnings, and provide access to the full range of sports betting and casino gaming features on 77rr.
- Customer Support: To respond to your enquiries, resolve disputes, process complaints, and communicate account-related updates via your registered email address or mobile number.
- Compliance and Fraud Prevention: To verify your identity under Know Your Customer (KYC) requirements, monitor transactions for signs of money laundering or fraud, and fulfil obligations under applicable anti-money laundering regulations.
- Responsible Gaming: To identify patterns of play that may indicate problematic gambling behaviour, enforce self-exclusion requests, and apply account restrictions where necessary to protect vulnerable players.
- Platform Improvement: To analyse aggregated, anonymised usage data and improve the performance, reliability, and feature set of the 77rr platform.
- Promotions and Bonuses: To administer promotions, verify eligibility for bonus offers, and — where you have opted in — to send you information about relevant offers via your registered contact details.
- Legal Obligations: To comply with any court order, regulatory directive, or law enforcement request that requires us to disclose or retain specific data.
Marketing Communications: 77rr will only send you promotional messages if you have explicitly opted in to receive them during registration or through your account settings. You may withdraw consent for marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.
3 Data Sharing & Third Parties
77rr does not sell, rent, or trade your personal data to any third party for their own commercial use. We may, however, share your personal data with carefully selected third parties in the limited circumstances described below. In every case, data is shared only to the extent necessary for the stated purpose and under appropriate contractual data protection obligations.
Categories of Third Parties Who May Receive Your Data:
- Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and participating Bangladeshi banks receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and regulatory obligations.
- Identity Verification Providers: Third-party KYC service providers who assist us in verifying the authenticity of identity documents submitted by users. These providers are bound by strict confidentiality agreements.
- Game Content Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session data (e.g., user ID, stake amounts, game results) necessary to deliver and audit their games on the 77rr platform.
- Analytics Providers: Aggregated, anonymised platform usage data may be shared with analytics services to help us understand how users interact with 77rr and identify areas for improvement.
- Legal and Regulatory Authorities: We will disclose personal data to law enforcement agencies, courts, or regulatory bodies when required to do so by a valid legal obligation, court order, or to protect the rights, safety, or property of 77rr or its users.
All third-party service providers who process personal data on behalf of 77rr are required to implement appropriate technical and organisational security measures and to process data only on our documented instructions. We do not permit third parties to use your personal data for their own independent purposes.
Where personal data is transferred outside of Bangladesh for processing — for example, to a cloud infrastructure provider — 77rr ensures that appropriate safeguards are in place to protect that data in accordance with the standards set out in this Privacy Policy.
5 Data Retention & Storage
77rr retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The specific retention periods applicable to different categories of data are outlined below.
- Account and Identity Data: Retained for the lifetime of your account and for a minimum of five (5) years following permanent account closure, in accordance with anti-money laundering record-keeping requirements.
- Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction to satisfy financial reporting and AML compliance obligations.
- KYC Documentation: Retained for a minimum of five (5) years following account closure. Physical or digital copies of identity documents are stored in encrypted form with access restricted to authorised compliance personnel only.
- Customer Support Communications: Retained for a period of three (3) years from the date of the most recent communication to allow for dispute resolution and quality assurance review.
- Usage and Analytics Data: Anonymised analytics data may be retained indefinitely for platform improvement purposes. Personally identifiable usage logs are deleted or anonymised within twelve (12) months.
- Marketing Preferences: Records of your marketing consent or opt-out preference are retained for the lifetime of your account and for one (1) year following closure.
Your personal data is stored on secure servers. Access to stored personal data is restricted to 77rr personnel and authorised third-party processors who require it to perform their designated functions. All storage systems employ encryption at rest and are subject to regular security audits.
Data Minimisation: 77rr follows a data minimisation principle — we collect only the data we genuinely need, store it only for as long as required, and delete or anonymise it as soon as the retention period expires. We do not hold personal data speculatively or for purposes beyond those documented in this Privacy Policy.
6 Your Rights Over Your Data
As a user of the 77rr platform, you have a number of rights in relation to the personal data we hold about you. We are committed to facilitating the exercise of these rights promptly and without unnecessary barriers. To submit a data rights request, please contact us at [email protected] with the subject line "Data Rights Request" and provide your registered email address and a brief description of your request.
- Right of Access: You have the right to request a copy of the personal data that 77rr holds about you. We will provide this information in a clear, readable format within 30 days of receiving a valid request.
- Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account details directly through your account settings page.
- Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other lawful basis applies), or where you object to processing and there is no overriding legitimate interest. Please note that this right is subject to legal retention obligations — for example, we cannot delete financial transaction records that we are required to retain under AML regulations.
- Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while the accuracy of the data is being contested or while an objection to processing is being considered.
- Right to Data Portability: Where processing is based on your consent and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
- Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including for marketing purposes. Marketing objections will be actioned within five (5) business days of receipt.
77rr will respond to all valid data rights requests within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension within the initial 30-day period. We do not charge a fee for processing data rights requests in standard cases.
7 Data Security Measures
77rr implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security framework includes the following controls:
- TLS/SSL Encryption in Transit: All data transmitted between your browser or device and the 77rr servers is encrypted using Transport Layer Security (TLS). This ensures that your login credentials, payment details, and personal information cannot be intercepted during transmission.
- Encryption at Rest: Sensitive data stored on our servers — including identity documents, financial records, and account credentials — is encrypted using strong encryption algorithms. Encryption keys are managed separately from the encrypted data.
- Two-Factor Authentication (2FA): 77rr supports two-factor authentication via one-time passcodes (OTP) delivered to your registered mobile number. We strongly encourage all users to enable 2FA to protect their accounts against unauthorised access.
- Access Controls: Access to personal data within 77rr's systems is restricted on a strict need-to-know basis. Staff and contractors are granted access only to the data required to perform their specific duties, and all access is logged and audited.
- Regular Security Audits: Our platform and infrastructure undergo regular security assessments, including penetration testing and vulnerability scanning, to identify and remediate potential weaknesses before they can be exploited.
- Incident Response: 77rr maintains a documented data breach response procedure. In the event of a confirmed data breach that poses a risk to users' rights, affected users will be notified promptly with details of the breach and the steps being taken to mitigate its impact.
Your Role in Security: While 77rr implements robust security measures on the platform side, the security of your account also depends on you. Use a strong, unique password for your 77rr account. Never share your login credentials with another person. Log out of your account on shared or public devices. If you suspect your account has been compromised, contact [email protected] immediately so we can secure your account without delay.
8 Policy Updates & Contact
77rr reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this policy, we will update the "Last Updated" date shown at the top of this page and, where the changes are significant, we will notify registered users via their registered email address or via a prominent notice on the platform.
We encourage you to review this Privacy Policy periodically to stay informed about how 77rr collects and uses your personal data. Your continued use of the platform after any published update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised terms, you should discontinue use of the platform and request account closure as described in our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 77rr handles your personal data, please contact our privacy support team using the details below. We are committed to resolving all privacy-related enquiries fairly and promptly.
Privacy Contact Details
Email: [email protected]
Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
Service Region: Bangladesh
We aim to respond to all privacy enquiries and data rights requests within 30 calendar days. For urgent matters — such as a suspected account breach or an urgent request to restrict data processing — please mark your message "URGENT" in the subject line and we will prioritise your request.
Questions About Your Privacy at 77rr?
Our support team is available around the clock on Bangladesh Standard Time. For data requests, cookie questions, or anything else covered in this policy, reach out before you play — or explore our other resources below.